Overview

Are you a new leader or in need of a refresher on health center operations? NACHC's Practical Art of Health Center Operations Training (PAHCO) is your perfect starting point! This essential, basic-level program is designed to equip you with proven strategies, innovative techniques, and best practices to enhance your health center's performance.

Tailored specifically for Chief Executive Officers, Chief Operating Officers, Practice Managers, Data and Informatics Analysts, and other emerging or seasoned leaders, this workshop offers the foundational tools you need to succeed. Don't miss this opportunity to build or refresh your expertise—register now and take the first step towards operational excellence!

Or if you can't make it in-person, and prefer to attend virtually:

This training will focus on the following Chief Operating Officer (COO) Core Competencies:

– Operations (Level 3)
– Personnel Management (Level 3)
– Leadership (Level 3)

These competencies align with NACHC’s Value Transformation Framework (VTF), with detailed descriptions of knowledge and skill levels. NACHC resources are mapped to competencies in the TTA Catalog.

Learning Objectives

By the end of this two-day training, the participants will be able to:

• Learn how to build a culture and brand that attracts and retains the right workforce
• Understand the connection between strategic and operational planning
• Identify best practices for improving operational workflows
• Create an action plan to implement for ongoing operational compliance
• Discover how a well-trained front desk can collaborate with the back-office team to boost patient satisfaction and profitability.

Faculty

• Gary Campbell, President, Impact2Lead
• Shannon Nielson, MHA, PCMH-CCE, Principal Consultant & Owner, CURIS Consulting
• Amanda Laramie, COO, Trainer, Coach, Coleman Associates
• Rebecca Stauffer, Manager, CohnReznick
• Adrienne Mann, RN, CInO, Coleman Associates

Pricing Information

• Early Bird Registration Fee: $875 if registration received by February 11, 2025.
• Regular Registration Fee: $975

Enjoy a 10% group discount on the third or more attendee registration from the same organization, whether virtual or in-person. Applies to Early Bird and Regular Registration rates for National Workshops.

*Registration cutoff date (Last day to register online): February 19, 2025

Hotel Information

NACHC has negotiated a discounted rate from February 25-27, 2025, which will be honored until the cutoff date or until the block has sold out, whichever occurs first.

Hotel: Hotel Indigo Savannah Historic District
Address: 201 W Bay St, Savannah, GA 31401
Group Rate: $169/night
Hotel Reservation Cutoff Date: January 31, 2025

Instructions: Book your room online. Please click on the “i” button next to the group name to review rate details.

Tip: We encourage you to register and pay (by credit card) for this training and book your hotel accommodations on the same day. A confirmed hotel reservation does not guarantee a spot in the training. If you have not received confirmation for participation in the training, you will be responsible for any hotel cancellation fees.

If you have any questions, please reach out to eventlogistics@nachc.com.