Dates and Time: June 11 – 12, 2024 from 12:00 – 5:00 PM ET

Registration Cutoff Date (Last day to register online): June 9, 2024

Overview

Elevating Health Center Operations (EHCO) is National Association for Community Health Center’s (NACHC) only training to provide critical components of operational success. Attendees will discover more about quintuple aim of enhanced patient experience, improved population health, reduced costs, care team well-being, and advancing health equity. In addition to a deep dive into key elements of health center operations, this training will provide an opportunity for health center leaders to network and build relationships with industry peers.

Learning Objectives

By the end of this two-day training, participants will:

• Master the step-by-step approach to igniting a culture transformation,
  armed with key performance indicators for guaranteed success. Dive deep
  into strategic planning, business intelligence, data integrity, safety, compliance,
  and organizational structure to drive impactful change.
• Distinguish between value-based care and fee-for-service models,
  unraveling their effects on patient care to make informed decisions for
  optimized healthcare delivery.
• Uncover effective interventions, systems, and programs fostering heightened
  patient engagement, ensuring care responsiveness and equity.
• Embark on a journey of leadership innovation, exploring avant-garde approaches
  to equip health center leaders in proactively shaping the future of healthcare.
• Refresh knowledge of HRSA compliance necessities for the Sliding Fee Discount
  Schedule program, ensuring adherence to regulatory standards and optimal
  patient access to care.
• Construct transparent pay scales, conduct thorough pay equity analyses, and
  draw inspiration from equitable career advancement programs to foster an
  inclusive and thriving workplace environment.

Faculty

• Adrienne Mann, Chief Innovation Officer, RN, Coleman Associates
• Amanda Laramie, Chief Operating Officer, Coleman Associates
• Andy Eck, Managing Director, Facktor
• Beth Edwards, MSN, RN, CNL, CPNP-PC, EDAC, Chief Consulting Officer, Capital Link
• Catherine Gilpin, CPA, Managing Director/ Grants Management & Financial Advisory Services, FORVIS
• Dawn Haut, MD, Chief Executive Officer, Eskenazi Health
• Gary Campbell, President, Impact2Lead
• Gillian Woods, PhD, Quality Director, Community Clinic NWA
• Henry Thompson, Dsc, FACHE, Chief Executive Officer, Community Health Center of Richmond
• Jeremy Williams, Sr., Chief Executive Officer, SaNDAI Global
• Joanne McNamara, Senior Manager, CohnReznick
• Judd Semingson, APRN, MSN, MBA, Chief Executive Officer, Community Clinic NWA
• Megan Ward, Manager, Leadership & Career Development, NACHC
• Melissa Stratman, Chief Executive Officer, Coleman Associates
• Michelle Fernandez, DSW, MSW, Director of Workforce Development, Association of Clinicians for the Underserved
• Monica Gutierrez-McCarthy, Interim Chief Executive Officer and Chief Operating Officer, Eisner Health
• Nayantara Venkataraman, Senior Associate, Facktor
• Oscar Marquez, Senior Program Manager, CBA Project Director, Primary Care Development Corporation
• Saura Fortin-Erazo, MD, MBA, FAAFP, Chief Medical Officer, Eskenazi Health
• Shannon Lea, Senior Program Manager, Clinical and Quality Partners, Primary Care Development Corporation

Agenda

Day 1 – June 11, 2024

• 12:00pm – 12:15pm: Welcome & Introduction to EHCO
• 12:15pm – 1:45pm: SESSION 1
  • Creating a Culture of Excellence
  • Impact2Lead, LLC
  • Join our dynamic training session to unravel the complexities of cultural transformation in the workplace. While altering business processes and systems is challenging, reshaping culture poses a greater hurdle. Explore the pivotal role of cross-functional teams in fostering collaboration and efficiency. Gain invaluable insights from real-life experiences on cultivating a culture of excellence. Discover the transformative power of such a shift, enabling centers to cultivate sustainable operations, foster workforce engagement, and gain a competitive edge in today’s fiercely competitive landscape. Don’t miss this opportunity to equip yourself with the tools to thrive amidst heightened competition for both patients and staff.
  • Faculty:
    • Gary Campbell, President
  • Credits Available: CEU: 1.5, CPE: 1.8
• 1:45pm – 2:05pm: BREAK
• 2:05pm – 3:20pm: SESSION 2
  • Implications of Value-Based Care on Health Center Operations and Staff
  • Capital Link
  • In this session, the current healthcare landscape for health centers as primary care providers will be addressed, along with the implications of payment reform through value-based care. Assistance will be provided to help health centers determine how to successfully implement a value-based care system. Discussions will be held regarding how operations could be impacted by transitioning to value-based
  • care and the various ways staff can be utilized to their fullest capabilities during the transition.
  • Additionally, the potential for better health outcomes and increased health equity through a value-based care system will be reviewed.
  • Faculty:
    • Beth Edwards, MSN, RN, CNL, CPNP-PC, EDAC, Chief Consulting Officer
  • Credits Available: CEU: 1.25, CPE: 1.5
• 3:20pm – 3:35pm: BREAK
• 3:35pm – 4:50pm: SESSION 3
  • Driving Patient Engagement through the Integration of Health Equity,
  • Social Drivers, and Whole-Person Care
  • Primary Care Development Corporation
  • Integrated care, often hailed as the gold standard for treating patients with complex physical, behavioral, and social needs, is frequently cited. Patient engagement is deemed crucial for appropriate care delivery. Organizations must grasp the essence of providing integrated care to support whole-person care. Ways to utilize the social-ecological model for patient engagement and care optimization will be covered in this session. Social needs screening tools will be reviewed, highlighting how data capture related to social drivers of health engages patients and informs responsive and equitable care planning and delivery. Attendees will be presented with examples of interventions, systems, and programs that have effectively engaged patients to support whole-person care.
  • Faculty:
    • Shannon Lea, Senior Program Manager, Clinical and Quality Partners
    • Oscar Marquez, Senior Program Manager, CBA Project Director
  • Credits Available: CEU: 1.25, CPE: 1.5
• 4:50pm – 5:00pm Day One: Wrap-Up Session

Day 2 – June 12, 2024

• 12:00pm – 1:30pm: SESSION 4
• Future-Ready Leadership: Navigating the Changing Landscape of Healthcare
• Coleman Associates
  • Amidst continuous transformation in the healthcare industry, a forward-thinking approach must be embraced by community health center leaders. This session aims to empower leaders by equipping them with specific knowledge and skills necessary to navigate the ever-changing landscape. Strategies for
    fostering adaptability, building data-driven organizations, and embracing innovation will be explored. Attendees will be guided on how to ensure their health centers remain at the forefront of healthcare delivery in an era of evolving technologies and patient expectations. Additionally, insights from forward-thinking leaders nationwide will be shared, showcasing initiatives aimed at preparing organizations for anticipated future developments.
  • Faculty:
    • Adrienne Mann, CIO, RN
    • Amanda Laramie, COO
    • Melissa Stratman, CEO
  • Guest Speakers:
    • Dawn Haut, MD, CEO, Eskenazi Health
    • Saura Fortin-Erazo, MD, MBA, FAAFP, CMO, Eskenazi Health
    • Judd Semingson, APRN, MSN, MBA, CEO, Community Clinic NWA
    • Gillian Woods, PhD, Quality Director, Community Clinic NWA
  • Credits Available: CEU: 1.5, CPE: 1.8
• 1:30pm – 1:50pm: BREAK
• 1:50pm – 3:05pm: SESSION 5
• Sliding Fee Discount Utilization Analysis
• FORVIS
• Chapter 9 mandates that a health center’s sliding fee discount program must be evaluated at least once every three years, as stipulated in Element L. The center must collect utilization data to assess the rate at which patients within each discount pay class, including those at or below 100 percent of the FPG, access services. This data, along with other relevant information, is utilized to gauge the program’s effectiveness in reducing financial barriers to care. Identified changes are then implemented as necessary. HRSA recognizes this compliance area as needing improvement and collaborated with NACHC to develop a Sliding Fee Discount Utilization Analysis tool. In this session, attendees will discuss the requirement and learn how to utilize the tool effectively to ensure Health Center Compliance.
  • Faculty:
    • Catherine Gilpen, CPA, Managing Director/ Grants Management & Financial Advisory Services
  • Credits Available: CEU: 1.25, CPE: 1.5
• 3:05pm – 3:20pm: BREAK
• 3:20pm – 4:35pm: SESSION 6
• Equity of Pay and Career Advancement Opportunities
• NACHC
• The health center movement is underpinned by the principle of reflecting the patient demographic within the workforce. However, mere representation isn’t adequate for ensuring workplace equity and retaining diversity. To attain this goal, health centers, akin to all organizations, must track and be held accountable to equity metrics. Two pivotal metrics are equity in pay and career advancement. This session will detail the structuring of pay scales, conduct of pay equity analysis, and interpretation of data. Insights will be gleaned from health centers that have implemented pay equity analysis and career advancement programs, offering attendees valuable firsthand perspectives on fostering equity within their organizations.
  • Faculty:
    • Megan Ward, Manager, Leadership & Career Development, NACHC
    • Guest Speaker:
      • Michelle Fernandez, DSW, MSW, Director of Workforce Development, Association of Clinicians for the Underserved
  • Credits Available: CEU: 1.25, CPE: 1.5
• 4:35pm – 5:00pm:Day Two Wrap-Up Session

As an add-on, registrants will have access to the following recorded sessions!

• Implementing AI-enabled chatbots for patient engagement – SaNDAI Global

This course centers on the implementation of AI-enabled chatbots to elevate patient engagement within healthcare settings. Participants will be instructed on harnessing chatbot technology driven by artificial intelligence to furnish personalized assistance, disseminate information, and enhance patient communication. Upon completion, participants will possess the skills necessary to effectively deploy AI-enabled chatbots, thereby augmenting patient engagement in community health centers. The insights gained from our collaboration with Capital Area Health Network CHC will be integrated into our presentation, enriching the learning experience with real-world examples and practical applications.

• Creating a Fund Development Plan to Support Strategic Planning – CohnReznick LLP

Long-range strategic planning is mandated for Health Centers at least once every three years. While these plans may outline expansion goals, crafting a robust fund development plan is crucial. Such a plan, incorporating program, clinical, and operational leadership, strengthens the value proposition, facilitating diverse funding streams. This session will delve into strategies for data collection and translating daily operations into a campaign strategy to attract funders. A framework will be presented for creating a fund development plan aligned with strategic initiatives. Partnering with the Community Health Center of Richmond, examples will illustrate how this framework drives a proactive fund strategy, harmonizing with the Health Center’s strategic plan.

• Building a Project Management Office (PMO): Tools & Approaches for Success: Facktor & Eisner Health

Effective project management tools and approaches play a crucial role in determining project outcomes, stakeholder satisfaction, and timely facility openings. The session, co-presented by Facktor and Eisner Health, will highlight best practices for building and managing a Project Management Office (PMO), handling organizational project portfolios, and ensuring project success through adept use of management tools. Tailored to support community health centers, objectives include transforming existing PMOs into high-value entities, central or hybrid project management, aligning projects with strategic plans, enhancing transparency and cross-departmental collaboration, and fostering a culture of punctual, budget-conscious, and scope-compliant projects. Attendees will gain actionable insights to elevate their project management capabilities.

Registration and Pricing Information

Early Bird Registration Fee: $875 if received by June 4, 2024
Regular Registration Fee: $975 if received after June 4, 2024
Registration Cutoff Date (Last day to register online): June 9, 2024

For questions and comments, please email trainings@nachc.org or call (301) 347-0400.

Unless otherwise noted, this webinar is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with individually percentage financed with non-governmental resources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS or the U.S. Government. For more information, please visit HRSA.gov.