Overview

The Cultivating Health Center Operations (CHCO) training is an intermediate to advanced program designed for health center leaders and managers striving to drive operational excellence. This comprehensive training focuses on equipping participants with strategies to align the right people, processes, and technologies to support efficiency, adaptability, and innovation in today’s ever-changing healthcare environment.

Through dynamic, interactive sessions, you will explore best practices that support operational goals such as transitioning to a Patient-Centered Medical Home (PCMH), expanding services, and improving performance metrics in quality, financial, and patient care outcomes. This training is also designed to help leaders foster a culture of excellence, where collaboration, patient-centered care, and innovation thrive.

Or if you can't make it in-person, and prefer to attend virtually:

This training will focus on the following C-Suite Competencies:

– Operations (Level 3)
– Personnel Management (Level 3)
– Leadership (Level 3)

These competencies align with NACHC’s Value Transformation Framework (VTF), with detailed descriptions of knowledge and skill levels. NACHC resources are mapped to competencies in the TTA Catalog.

Learning Objectives

By the end of this two-day training, the participants will be able to:

• Learn the step-by-step approach to initiating a culture transformation and how to identify key performance indicators to assure success.
• Build and optimize a Simplified Schedule through practical exercises, focusing on improving capacity utilization, reducing no-shows, and enhancing overall workflow efficiency.
• Identify and articulate key strategies for fostering a culture of innovation.
• Discuss the roles of health center leadership, governance, and staff members in advancing a Culture of Safety.
• Learn how critical operational strategies such as scheduling and empanelment, care coordination, staffing, and patient experience can impact and be impacted by other departmental strategies.
• Discover how to implement policies and procedures and measure their success.

Speakers

• Gary Campbell, President, Impact2Lead
• Amanda Laramie, Chief Operations Officer, Coleman Associates
• Adrienne Mann, RN, Chief Innovation Officer, Coleman Associates
• Camila Silva, MSE, Deputy Director Development and Innovation, NACHC
• Jenene R. Washington, MD, MBA, FAAP, PCMH-CCE, Founder, CEO, Renaye James Healthcare Advisors
• Christina Mister, MS, BSN, RN, Director of Clinical Services, Renaye James Healthcare Advisors
• Shannon Nielson, MHA, PCMH-CCE, Principal Consultant & Owner, CURIS Consulting
• Tina Adamson, Chief Human Resources Officer, The Primary Health Network
• Michelle Fernandez Gabilondo, DSW, MSW, Director of Workforce Development, Association of Clinicians for the Underserved

Pricing Information

• Early Bird Registration Fee: $875 if registration received by April 1, 2025.
• Regular Registration Fee: $975

Enjoy a 10% group discount on the third or more attendee registration from the same organization, whether virtual or in-person. Applies to Early Bird and Regular Registration rates for National Workshops after February 1, 2024.

*Registration cutoff date (Last day to register online): April 9, 2025

Hotel Information

NACHC has negotiated a discounted rate from April 14-16, 2025, which will be honored until the cutoff date or until the block has sold out, whichever occurs first.

Hotel: Hyatt House Charlotte Center City
Address: 435 E Trade St, Charlotte, NC 28202
Group Rate: $170/night
Hotel Reservation Cutoff Date: March 14, 2025

Instructions: Book your room online.

Tip: We encourage you to register and pay (by credit card) for this training and book your hotel accommodations on the same day. A confirmed hotel reservation does not guarantee a spot in the training. If you have not received confirmation for participation in the training, you will be responsible for any hotel cancellation fees.

If you have any questions, please reach out to eventlogistics@nachc.com.